RETURNS & REFUNDS

At Hooked Different, every item is made to order specifically for you. Because of this, we ask that you review your order carefully before completing your purchase.

Returns & Exchanges

Because our products are custom-made, we do not accept returns or exchanges for:

  • Ordering the wrong size
  • Ordering the wrong color
  • Changing your mind
  • Buyer remorse
  • Incorrect shipping address entered at checkout

 

Damaged, Defective, or Incorrect Items

If your order arrives:

  • Damaged
  • Defective
  • Incorrect
  • Misprinted

please contact us within 30 days of receiving your order.

Email us at: support@hookeddifferent.com

Include:

  • Your order number
  • A description of the issue
  • Clear photos of the item and packaging

Once your claim is reviewed, we’ll gladly provide a replacement or refund when appropriate.

Lost Packages

If your tracking shows your package was lost in transit, contact us and we’ll work with our production partner to investigate and resolve the issue.

Refunds

Approved refunds will be issued to your original payment method.

Depending on your bank or card issuer, refunds may take 5–10 business days to appear.

Order Changes & Cancellations

Because orders go into production quickly, changes or cancellations can only be made if production has not yet started.

Please contact us immediately if you need to make a change.

Contact Us

Questions?

📧 support@hookeddifferent.com

We strive to respond within 1–2 business days.